A small business loses €8,412. Find out why.
Experience an action-oriented course through the eyes of a learner. After each step, look behind the scenes: why the course is built exactly this way.
A narrator guides you and subtitles are always on. Each station takes one or two minutes, and you can move on at any time.
€8,412.40. Gone.
Friday evening, 25 September. Martina Holm, managing director of the Holm joinery, sends her team a voice message.
Your first guess: at which point could the loss have been prevented most easily?
Predict first. Then decide.
Monday, 28 September. You take over the joinery’s office inbox. Before you open it, you record a prediction. You can’t change it afterwards.
When you make a transfer, the bank warns “Details do not match”. You release the payment anyway. What happens?
Dear Sir or Madam,
Due to our move to a new financial service provider, our bank details have changed. Please transfer the outstanding invoice RE-4471 to the new account today. Your bank may show a different account holder; this is correct.
Accounts, Plattenhandel Wendrich GmbH
- Payee
- Plattenhandel Wendrich GmbH
- IBAN
- LT12 3500 0100 2740 6613
- Amount
- €2,960.00
Who is really writing?
This is the email that reached the joinery’s office on 10 September. Tap the part that gives the fraud away.
Dear Ms Kraus,
We have changed our bank details. Please transfer the outstanding invoice to our new account from now on.
What really happened
Martina Holm reconstructed the events with Sabine Kraus. Now your first guess comes back to the table.
Now in your own inbox
Every email program shows the address in a different place. So learners complete four short tasks in their real working day.
A new case: the salary account
The competence check uses a case the learners have not seen before. That shows whether what they learned holds up. Pass mark: 70 percent.
Hi office, I’ve switched banks. Please pay my salary into the new account from this month, the IBAN is below. I’m on an installation job all week and hard to reach. Thanks! Jonas
What do you do?
Does it reach daily work?
At the end of the course, the learner and an experienced colleague agree on a real task to be observed. Four weeks later the colleague ticks what they saw. Try it: how independently was the work done here?
| Observable approach | not observed | with help | independent |
|---|
This is followed by a professional conversation of about ten minutes, for example: “What do you do differently today than before the course?” The results stay within the company.
What is built here
Each competence is introduced at one point, practised at several and demonstrated at the end. One look shows what every course element is for.
| Competence | introduced | practised | demonstrated |
|---|---|---|---|
| K1 Check the sender | S | B1 · P | T · PC |
| K2 Verify independently | S | B2 · R | T · PC |
| K3 Read warning signs | E · S | B2 · B3 | T · PC |
| K4 Respond correctly | S | B3 · R · P | T · PC |